Frequently asked questions

Home turf is Staffordshire and Stoke-on-Trent, with growing work across Birmingham, Coventry, Wolverhampton and the wider West Midlands — plus clients further afield where the fit is right.

Send a message through the contact page or call 07930 127013. A quick chat is usually enough to understand what you need and give you a clear, fixed quote.

Tim — the person who designs it, builds it and supports it. No account managers, no hand-offs, no explaining your business to someone new every time.

Yes — Thunderhat exists for exactly that. Starter sites from £300, growth sites with SEO from £500, and care/SEO plans from £100 a month.

A typical small business site takes two to four weeks once content and images are ready. Larger or e-commerce builds take longer — you always get a clear timeline up front.

Absolutely. Every site is designed mobile-first and tested across modern phones, tablets and desktops.

Yes — rebuilds with proper redirects protect your rankings, and many sites can be improved without starting over. We audit honestly first.

WordPress for flexible sites you control, Shopify or WooCommerce for shops, and custom builds where the brief demands it. The right tool for your job, not ours.

Yes — care plans cover updates, backups, security and small content changes, or a short handover teaches you to manage it yourself.

That is core work: technical fixes, local optimisation, Google Business Profile and content built around the searches your customers type. Track record includes page-one local rankings within a month.

Technical and local fixes can move things within weeks; competitive terms build over months. Good SEO compounds rather than spikes.

No — and you should avoid anyone who does. You get sustainable work based on what Google rewards, reported honestly every month.

No. Monthly rolling with 30 days notice across care and SEO plans.